Last updated: March 16, 2026
This Privacy Policy explains how Youhetong collects, uses and shares personal information when you visit https://hkyouhetong.com/, create an account, place an order, request support or otherwise interact with our store.
1. Information we collect
- Order and account information: name, billing and shipping address, phone number, email address, order history and account login details.
- Payment information: payment details are processed by our payment partners. We do not store full card numbers on our servers.
- Device and browsing information: IP address, browser type, device identifiers, pages viewed, referring links and on-site actions.
- Support information: any details you send when you contact us about sizing, shipping, returns, privacy requests or order issues.
2. How we use information
- To process orders, take payment, arrange shipping and provide customer service.
- To send transactional emails or messages about orders, returns, refunds and account activity.
- To prevent fraud, abuse, chargebacks and other security risks.
- To improve our site, product assortment, merchandising and customer experience.
- To send marketing messages where allowed by law and where you have not opted out.
3. How we share information
We share information only as reasonably necessary to run the store, including with payment processors, shipping partners, fraud-prevention providers, analytics providers, email service providers and professional advisers. We may also disclose information when required by law, to respond to legal requests, or to protect our rights, customers or operations.
4. Cookies and similar technologies
We use cookies and similar tools to keep the cart working, remember preferences, measure traffic, understand campaign performance and improve the storefront. You can manage cookies through your browser settings, but some site features may not work correctly if essential cookies are blocked.
5. Retention and security
We retain information for as long as reasonably necessary to complete transactions, provide support, maintain business records, comply with tax and accounting obligations, resolve disputes and enforce our policies. We use administrative, technical and physical safeguards designed to protect personal information, but no internet transmission or storage system can be guaranteed to be fully secure.
6. Your choices and privacy rights
- You can opt out of marketing emails by using the unsubscribe link in those messages.
- You may request access to, correction of or deletion of personal information, subject to applicable law and verification requirements.
- If California or another applicable privacy law grants you additional rights, we will honor those rights as required after verifying your request.
To make a privacy request, please contact us through our Contact Us page and include the email address used for your order or account.
7. Children
Our store is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.
8. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our operations, service providers or legal obligations. The revised version will be posted on this page with an updated effective date.